Privacy Policy

This Privacy Policy explains what information Higher Heights Fitness ("HHF", "we", "us") collects when you use this website and our coaching services, how we use it, and who we share it with.

Information We Collect

When you sign up or use the client portal, we collect the information you give us directly: your name, email, phone number, and payment details (handled directly by Stripe — we do not store your card number). As part of coaching, we also collect health and fitness information you choose to share, including your starting assessment answers and any photos or videos you submit (such as movement-test clips and posture photos), weekly and daily check-in data such as sleep, stress, energy, soreness, and hydration, body weight, and any notes you send your coach about how training feels or injuries you're managing.

How We Use It

We use this information to run your coaching program: building and adjusting your training plan, responding to your check-ins, communicating with you about your account, and processing your monthly payment. We do not sell your information, and we do not use your health or fitness data for advertising.

Photos, Videos & AI-Assisted Review

The starting assessment and check-ins may ask you to submit short videos or photos (for example, movement tests or posture photos from the front, back, and both sides). By submitting these, you consent to HHF using AI-assisted tools alongside your coach's own eyes to help review movement patterns, posture, and progress over time. These tools are used only to support your coaching — never to make an unreviewed decision about your program on their own, and never to train a third-party's public AI model. Your photos and videos are not sold, and are not shared outside the service providers listed below except as needed to deliver your coaching. If you'd rather not have a particular photo or video reviewed with AI-assisted tools, email us and we'll note your file for human-only review instead.

Where It's Stored

Account, check-in, and assessment data is stored in Supabase, a hosted database provider. Your training program itself lives in Everfit, a separate app your coach uses to build and deliver workouts. Payments are processed by Stripe. This website is hosted on Netlify. Each of these providers has its own security practices; we choose providers that encrypt data in transit and at rest.

How You Log In

The client portal uses a private access code instead of a traditional password. Your browser remembers this code using local storage on your device so you don't have to re-enter it every visit. If you use a shared or public computer, use the "Log out / switch account" option in the portal when you're done, or clear your browser's site data.

Who We Share It With

We share information only with the service providers above (Supabase, Stripe, Everfit, Netlify) as needed to run the service, or if required by law. We do not share your data with other clients, and other clients cannot see your information.

Data Retention & Your Rights

We keep your information for as long as you're an active client and for a reasonable period afterward for our records. You can ask us to access, correct, or delete your information at any time by emailing us below. We'll respond within a reasonable timeframe, though some information (like payment records) may need to be retained longer for legal or accounting reasons.

Cookies

This site does not use advertising or tracking cookies. It uses your browser's local storage only to keep you logged in to the client portal between visits.

Children

Our services are intended for adults. If you are under 18, you may only use HHF's services with the involvement and consent of a parent or guardian.

Changes to This Policy

If we materially change what we collect or how we use it, we'll update this page and change the version number above. Continued use of our services after a change means you accept the updated policy.

Contact

Questions about this policy or your data? Email hhfonlinecoaching@gmail.com.